BANKING DIPLOMA EXAMINATION
Banking Diploma Courses in Bangladesh under The Institute of Bankers, Bangladesh(IBB)
Business Communications-JAIBB Sample: Banking Letters-1
Business Communications-JAIBB Sample: Banking Letters-1
A customer has complained to the Bank that a cheque issued by him has
been dishonored in spite of sufficient balance in his account. Draft a suitable
reply in the light of the fact that the mistake was committed by one of the
members on your staff.
AGRANI
BANK
Agrabad Branch
Chittagong
18th May
200..
Mr. S. A. Karim
24 Mohan Nagar
Chittagong
Dear Sir,
Re: Dishonour of Cheque No.
2133678
We have received your letter dated 14th
May. We sincerely apologies for the wrongful dishonour of the cheque No.
2133678 for the Tk. 5000.00 and the inconvenience caused to you thereby.
If you look into the counterfoils of your cheque
book, you will notice that you had issued a post-dated bearer cheque for Tk.
2500.00 in the name of Mr. Ghulam Mustafabefore issuing cheque No. 2133678. It
was dated 15th, May but was presented at the counter and paid by
over-sight, on 12th May, reducing the balance in your account to Tk.
4000.00. Hence when the cheque for Tk. 5000 was presented to the Bank on 13th
May, it was returned with the reason ‘insufficient funds’ marked on it.We realize
that such a mistake should not have been committed. The staff member responsible for it has been
cautioned an we assure you that such a mistake will not recur in future. We
notice that some cheques deposited by you having een cleared in the meanwhile,
there is sufficient balance in your account to cover TK. 5000.00. You may
request Mr. Ghulm Mustafa to present the cheque again to us.
We highly esteem your association with the Bank and assure you of our
co-operation at all times.
Yours faithfully,
Mohammad Azeem
Manager
