Business Communications

BANKING DIPLOMA EXAMINATION
Banking Diploma Courses in Bangladesh under The Institute of Bankers, Bangladesh (IBB)

Business Communications-JAIBB

01. WHAT IS COMMUNICATION?Communication is the art of getting your message across effectively through:

    Spoken words (primary and simplest way)
    Written words (reflects importance)
    Body language (can make or mar)
    Visual images (leaves the greatest impact) 



 02. PURPOSE OF COMMUNICATION- to get work done from peers and subordinates
- to improve the efficiency of our business transactions
- to coordinate/interact better
- to motivate and influence others
- to send/receive information in an unambiguous manner
- to save considerable time and effort
- to take better decisions, both personal and professional
- to develop better relationships, both at home and at work

03. WHAT IS BUSINESS COMMUNICATION?
‘Business Communication’ is communication that occurs in an organizational context in order to:
- exchange information, ideas, plans, strategies
- offer the best of customer services
- make decisions, rules, proposals, contracts, and agreements, etc.
In fact, communication is regarded as the “lifeblood” of every organization.

04. METHODS OF BUSINESS COMMUNICATION
(a) 1. Vertical communication (downward, upward)
     2.  Horizontal communication (lateral communication) 
(b) 1. One-to-one communication
      2. One-to-many communication
(c) 1. Formal communication
     2. Informal communication
 (d) 1. Oral communication
       2. Written communication
(e) 1. Internal communication
      2. External communication






07. BENEFITS OF EFFECTIVE COMMUNICATION
You will:
- be able to communicate clearly with clients and other professionals
- possess superior presentation skills
- develop and communicate objectives and strategies better
- be able to write proposals and quotations clearly
- develop good overall oral/written communication skills